TERMS & CONDITIONS

Last updated: 2026

These Terms and Conditions ("Terms") apply when you browse zeresouq.com (the "Website") or buy from us. Please read them before placing an order. Nothing in these Terms limits the rights you have as a consumer under UAE law.

1. About us

The Website is operated by ZERESOUQ Trading Co. LLC ("ZERESOUQ", "we", "us", "our"), a company registered in Dubai, United Arab Emirates (trade licence no. 1201023), with its address at Al Khaleej Center, Mankhool, Bur Dubai, UAE. You can reach us at support@zeresouq.com or on WhatsApp at +971 58 827 0184.

By using the Website or placing an order, you agree to these Terms, our Privacy Policy and our Shipping, Returns & Exchange FAQs, which form part of these Terms.

2. Using the Website

  • You must be at least 18 years old, or use the Website with the involvement of a parent or guardian.
  • If you create an account, keep your login details confidential. You are responsible for activity on your account, and you should tell us straight away if you think someone else is using it.
  • Please give us accurate contact and delivery details. We may suspend or close accounts that are used fraudulently, abusively or in breach of these Terms.

3. Products and descriptions

We sell women's ethnic, fusion and modest wear from our own label and from carefully selected brand partners. We work hard to describe and photograph every product accurately, but please note:

  • Colours may look slightly different on your screen from the actual garment.
  • Handcrafted pieces, such as hand-embroidered chikankari, zari and block-printed items, may show small variations in stitching, print or dye. These are part of the craft, not defects.
  • Sizes vary between brands. Please check the size chart on each product page before ordering.
  • Made-to-order items are produced after you order. The estimated dispatch time is shown on the product page.

4. Orders

When you place an order, you will receive an email confirming we have received it. Your contract with us is formed when we confirm that your order has been dispatched. We may decline or cancel an order, and will refund you in full, if:

  • the item is out of stock or no longer available;
  • there is an obvious error in the price or product description;
  • we cannot deliver to your address; or
  • the order appears fraudulent or breaks our quantity limits or promotion rules.

For security, we may ask you to verify your identity or payment before dispatching a high-value or unusual order.

5. Prices and payment

  • Prices are shown in UAE Dirhams (AED) and include VAT at the applicable rate unless stated otherwise. Delivery charges, if any, are shown at checkout before you pay.
  • We accept cards, Apple Pay and Google Pay, processed securely by Stripe, and instalment payments through Tabby, subject to Tabby's own terms and approval.
  • We never store your full card details.
  • Prices and offers can change at any time, but changes will not affect orders already confirmed.

6. Delivery

We deliver across the UAE through our delivery partner Quiqup, and to selected international destinations. Delivery charges, timelines, next-day eligibility and international shipping details are set out in our FAQs and at checkout. Delivery times are estimates; we will keep you updated if there is a delay.

Risk in the goods passes to you on delivery. Please check your parcel when it arrives and tell us within 48 hours if anything is missing or damaged.

7. Returns, exchanges and refunds

Returns and exchanges are handled through our returns portal and follow our Return & Exchange policy in the FAQs, including return windows, free UAE returns and items that cannot be returned for hygiene or customisation reasons (such as made-to-order or altered pieces).

If an item arrives faulty, damaged or not as described, contact us and we will repair, replace or refund it as required by UAE consumer protection law. Approved refunds go back to your original payment method; your bank or Tabby may take a few working days to process them.

8. Promotions, discount codes and gift cards

  • Discount codes and sales are subject to the conditions stated with each offer, cannot be combined unless stated, have no cash value and may be withdrawn at any time.
  • If you return part of an order bought with a promotion, the refund reflects the price you actually paid.
  • Gift cards can be used on the Website only, cannot be exchanged for cash and are valid until the expiry date shown on the card.

9. Reviews and content you share

When you post a review, photo or comment, you confirm it is your own, honest and lawful. You give us a non-exclusive, royalty-free licence to display it on the Website and in our marketing, with your first name or initials. We may remove content that is offensive, misleading or unrelated to the product. We will ask your permission before featuring your photos or social media posts in advertising.

10. Acceptable use

You must not use the Website to:

  • break any law, or infringe anyone's rights;
  • place fraudulent orders or misuse promotions;
  • harass, abuse or defame anyone;
  • upload viruses or malicious code, or interfere with the Website's security;
  • scrape, crawl or copy the Website or its content using automated tools without our written permission.

11. Intellectual property

The ZERESOUQ name and logo, our designs, photographs, text and the look of the Website belong to us or our brand partners. You may view and share product pages for personal use, but you may not copy, reproduce or use them commercially without our written permission.

12. Third-party services and links

The Website uses and links to third-party services, such as Stripe, Tabby, Quiqup, WhatsApp and social media platforms. Their own terms and privacy policies apply when you use them. We are not responsible for the content of websites we link to.

13. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, for business losses, or for delays caused by events outside our reasonable control, such as severe weather, courier disruption or government action.

Except where the law does not allow it, our total liability to you for any order is limited to the amount you paid for that order. Nothing in these Terms excludes or limits liability that cannot be excluded under UAE law, including your statutory rights as a consumer.

14. Changes to these Terms

We may update these Terms from time to time. The version on the Website when you place your order applies to that order. We will post the new version here with a new "Last updated" date.

15. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If something goes wrong, please contact us first. We aim to resolve complaints within 14 days. If we cannot resolve a dispute, it will be handled by the courts of Dubai. You may also contact the UAE consumer protection authorities.

16. Contact us

  • Email: support@zeresouq.com
  • WhatsApp: +971 58 827 0184, Monday to Friday, 8:30am to 5:30pm (UAE time)
  • Post: ZERESOUQ Trading Co. LLC, Al Khaleej Center, Mankhool, Bur Dubai, United Arab Emirates