Due to the unique, made-to-order nature of this product and the time and effort involved in creating it, we do not accept returns or exchanges unless the item is found to be damaged.
If found damaged, return or exchange requests must be submitted within 7 days of receiving the order. To process your request, an unboxing video and images are required.
To initiate a return or exchange, please login to your account to manage your orders and submit your request.
For full details, please review our Refund & Exchange Policy.
Note: ZERESOUQ reserves the right to decline return or exchange requests if the stated conditions are not met.